Bellevue Academic Support Team Shines at Complete College America Showcase
Rachael Davis, Manager of Academic Tutoring, and Sarah Kloewer, Assistant Dean, Academic Services and Support, recently shared Bellevue University’s success in increasing online students’ usage of academic support services at the Complete College America (CCA) Annual Convening and Showcase held in Indianapolis, Nov. 18-20.
During the showcase, Rachael and Sarah presented information to attendees, who circulated to different tables, on the work to streamline the online students’ experience in accessing support. Their showcase presentation focused on “Operationalizing Cognitive Kindness.” It highlighted how the University team mapped the user experience to engage with each type of support online and then simplified the student experience with:
- Single sign-on to access academic supports
- Embedded descriptions and links to academic support inside courses
- Cross-functional team collaboration to increase University-wide information sharing and awareness of academic supports
Since the first changes were made two years ago, academic support usage across all types has steadily increased from just under 1,000 users per week in November 2022 to nearly 6,000 users per week in November 2024.
Founded in 1966, Bellevue University is a non-profit university with more than 70,000 graduates worldwide. The University is a recognized national leader in preparing students for lifelong success with career-relevant knowledge and skills, while making college affordable. Routinely ranked among the nation’s top military and accessible institutions, the University serves residential students at its main campus in Bellevue, Nebraska, and everywhere online with more than 85 degree programs uniquely designed for working adults. The University is accredited by The Higher Learning Commission (hlcommission.org).